Free Delivery

• At Sandorahair, we offer free shipping on eligible ordersto provide our customers with a convenient and reliable shopping experience.
• Shipping eligibility may vary depending on the destination, order details, and shipping conditions.
• For remote areas or special destinations, additional shipping charges may apply.

Taxes & Duties

• International orders may be subject to import taxes, customs duties, and related fees when arriving in the destination country.
• These charges are determined by the local customs authority and are the responsibility of the customer.
• Sandorahair does not cover import duties, taxes, or customs fees.
• For more information, please contact your local customs office.

Shipping Times

Sandorahair ships orders using trusted international carriers, including DHL, FedEx, and UPS.

Shipping Methods:

• Express Shipping (DHL/FedEx/UPS):5–7 business days after order processing
• Remote Areas (such as certain regions in Africa and other locations):Delivery time depends on the actual shipping conditions and destination.
• Special Circumstances:Delivery times may be affected by carrier policies, customs clearance, holidays, weather conditions, or other unforeseen events.

Order Processing Time:

• Order processing: 1–2 business days
• Orders placed after 5:00 PM Pacific Standard Time (PST)will be processed on the next business day.

We strive to deliver your orders quickly, safely, and reliably.

Order Tracking

• Tracking is included with all orders.
• Once your order has been shipped, you will receive a confirmation email containing your tracking number or tracking link.
• Please allow up to 48 hoursfor tracking information to update after the carrier receives your package.

Shipping Address Requirements

Customers are responsible for providing accurate shipping information, including the correct delivery address and telephone number.Please note:

• Shipping information cannot be changed after an order has been placed and processed.
• The shipping carrier may contact you using the provided phone number.
• If the carrier cannot contact the recipient, the package may be delayed or returned according to the carrier’s policy.

Sandorahair is not responsible for delays or delivery failures caused by incorrect shipping information provided by the customer.

Lost or Delivered Packages

• Please allow sufficient time for your package to arrive, as delivery times may vary depending on the destination and shipping carrier.
• You can check your tracking information for the latest delivery updates.
• If your package appears to be lost or delivered to the wrong address, please contact the shipping carrier directly for assistance and claim procedures.
• Sandorahair is not responsible for packages that are confirmed as “delivered ” by the shipping carrier.
• Orders marked as delivered are considered completed. If you cannot locate your package, please contact the carrier and provide your tracking number.
• Shipping carriers may include FedEx/DHL/UPS

Customs & Regulations

• Customers are responsible for checking local import regulations before placing an order.
• Sandorahair is not responsible for delays, returns, or delivery failures caused by customs restrictions, prohibited items, or local regulations.

Payment & Foreign Transaction Fees

• Sandorahair does not accept payment by check, money order, or telephone payment.
• We do not ship orders using customer-provided shipping accounts.
• Delivery to hotels, freight forwarders, or international package consolidation services is not recommended, and Sandorahair is not responsible for lost or undeliverable packages sent to these locations.
• All payments are securely processed through trusted payment partners, including PayPal, WorldFirst, and PingPong.
• Payments are securely processed in USD at checkout. If your bank account or credit card uses another currency, your bank may apply exchange rate differences or foreign transaction fees.
• These fees are determined by your bank or card issuer, and Sandorahair is not responsible for any additional charges.

Important Notes

• Shipping times are estimates and may vary due to customs delays, international logistics, holidays, weather conditions, or other unexpected events.
• Free shipping applies only to eligible orders and destinations.
• Customers are responsible for ensuring all shipping information is accurate.
• Tracking information will be provided for all shipped orders.

Thank you for choosing Sandorahair. We are committed to providing a safe, efficient, and reliable delivery experience.