At Sandorahair, we are committed to providing high-quality products and a positive shopping experience. If you need to return an item, please carefully review our Returns & Refunds Policy below.

HOW TO RETURN

• Please contact our customer service team via email at info@sandorahair.com or via WhatsApp before returning your item.
• Our customer service team will review your request, confirm your return eligibility, and provide the appropriate return address and return instructions.
• Please do not return your item without prior authorization, as unauthorized returns may not be accepted.

What We Need

• Photos or videos clearly showing the issue to help our Quality Team assess and resolve your concern quickly.
• We are committed to handling quality-related concerns with care and urgency.

1.Return Eligibility

• Return requests must be submitted within 15 days of receiving your order.
• Only Sandorahair products are eligible for return. Products from other brands are not accepted.
• To be eligible for a return, the item must be unused, unworn, unwashed, uncut, uncolored, and unaltered.
• The item must be returned in its original condition with all original tags, accessories, and original packaging included.
• Products with cut, trimmed, damaged, or altered frontal lace are not eligible for return.
• Custom-made products, custom hair services, clearance items, final-sale items, and gift items are not eligible for return.

2.Refunds

• Once your returned item is received and inspected, we will notify you whether your return request has been approved or rejected.
• If approved, your refund will be processed to your original payment method within the applicable processing time.
• Refunds will only be issued after the returned item meets all return requirements.
• Items that do not meet our return requirements are not eligible for a refund and may be returned to the customer at the customer’s expense.

3.Exchanges for Defective or Damaged Items

• We do not offer exchanges for personal preference reasons, such as changing the color, length, style, or changing your mind after purchase.
• Exchange requests are only available for defective, damaged, or incorrect items received.
• Customers must provide photos or videos clearly showing the issue for our Quality Team to review.
• After verification, we will provide an appropriate solution based on the specific situation, which may include a replacement, repair, partial refund, or full refund.

4.Repairs

• Repair services are available for damaged products. Repair fees will be determined based on the type and extent of the damage.
• Customers will be informed of the repair cost before any repair work begins.
• All shipping costs related to repairs, including shipping the item to us and returning it to the customer, are the responsibility of the customer.

5.Shipping Responsibility

• Customers are responsible for return shipping costs unless the return is due to a verified product defect or an incorrect item received.
• Original shipping charges are non-refundable unless the issue was caused by our error.
• We recommend using a trackable shipping service when returning items, as Sandorahair is not responsible for return packages lost in transit.