At Sandorahair, we offer custom-made products to meet the unique needs and preferences of our customers. Since every custom order is handcrafted according to individual requirements, please carefully review the following custom order policy before placing your order.

Price & Discount Policy

• All custom order prices are valid for one year from the date of quotation.
• Custom-made products are not eligible for discounts or promotional offers.

Color Difference Policy

If you request a custom color based only on photos, please understand that colors displayed on different screens may vary due to monitor settings, lighting conditions, and device calibration. Therefore, the actual product color may not be exactly the same as the reference image.

• When customizing colors based on reference photos, we can generally achieve approximately 70%-80% color similarity.
• If you provide a hair sample for color matching, please note that the accuracy depends on the amount and quality of the sample provided. Smaller samples may result in less accurate color matching.
• If you send a sufficient amount of hair as a reference sample, our professional color technicians will do their best to achieve approximately 80%-90% color similarity.
• Please understand that 100% identical color matching cannot be guaranteed due to differences in hair materials, dyeing processes, and production conditions.
• For curly or wavy hair products, please pay special attention that the coloring process may affect the final shade. High-temperature processing during coloring may cause slight color variations.

Texture Difference Policy

Sandorahair can customize different hair textures based on your reference photos or provided hair samples. However, due to the handmade nature of the process, we cannot guarantee 100% texture accuracy.

Please review the following information carefully before placing a custom order:

• When customizing texture based on reference photos, we can generally achieve approximately 70%-80% texture similarity.
• Waves and curls are created manually by our professional artisans. Different technicians may create slightly different curl patterns on the same style.
• Even when the same technician works on the same product, slight variations may occur between different production batches.
• Different temperatures used during the styling process may affect the final wave or curl pattern.
• Wavy and curly hair textures may gradually loosen or change over time. We recommend storing the hairpiece flat rather than hanging it for long periods.
• The appearance of waves or curls may change significantly before and after brushing or combing.
• Creating waves or curls requires heat treatment, which may affect the hair condition and may cause slight color changes.
• We do not recommend adding curls or waves to very light-colored hair, as light shades are more sensitive to heat processing.

Please make sure you fully understand the above information before placing your custom order. Sandorahair will always make every effort to create a product that meets your expectations.

Cancellation Policy

At Sandorahair, every custom order is individually handcrafted according to your specific requirements, including cap size, hair color, hair length, hair density, hairline design, and other customization details.

Once your order is confirmed, our production team immediately begins preparing materials and arranging production based on your specifications.

Due to the personalized nature of custom-made products, we are unable to restock or resell customized items once production has started.

Therefore:

• Custom orders cannot be canceled after 3 business days from the date the order is placed.
• If a cancellation request is submitted within 3 business days, a 50% handling fee will be deducted to cover costs already incurred, including material preparation, production scheduling, labor allocation, and order processing.

Return & Exchange Policy

• All custom-made orders are final sale and are not eligible for returns or exchanges.

Contact Us

If you would like to place a custom order or need assistance with customization, please contact our customer service team:

WhatsApp :

0086 13651631845

Email:

info@sandorahair.com

Sandorahair reserves the right to update or modify this custom order policy at any time. Customers are encouraged to review this page periodically for any changes.

This updated policy is effective from August 1st, 2022.