FAQs
Are Sandorahair Wigs and Toppers Made from 100% Human Hair?
Yes. Our human hair wigs and toppers are made from 100% premium Remy human hair, offering a natural look and feel. Please check each product page for specific hair details.
How Long Will My Sandorahair Wig or Topper Last?
It depends on how well you care for it. Unlike your natural hair, wigs and toppers do not receive ongoing nourishment from the scalp, so they require extra care and attention. With gentle handling and proper maintenance, your wig or topper can last more than 1 year.
Why may the hair color look different from the photos on your website?
We make every effort to represent our wig and hair topper colors as accurately as possible. However, the color you see on your screen may differ slightly from the actual product due to screen settings, monitor calibration, lighting conditions, and device display characteristics.
For this reason, we cannot guarantee an exact color match between the product and its online images. If you are unsure which shade to choose, please contact our customer service team before placing your order.
Can I Dye or Bleach My Sandorahair Wig or Topper?
It depends on the hair’s previous chemical processing. If you plan to recolor your piece, please confirm its suitability with us before ordering. We recommend professional coloring, as further chemical processing may cause dryness, damage, or tangling.
What Are Bleached Knots, and Are They Right for Me?
Bleached knots are lightened to make the lace hairline look more natural. They can make knots less noticeable, but they cannot make them completely invisible. Excessive bleaching may weaken the knots and increase shedding.
Can I Bleach the Knots Myself?
We recommend having knot bleaching done by an experienced wig professional. Improper bleaching can damage the lace, weaken the knots, and cause shedding.
Do you offer custom-made wigs or hair toppers?
Please contact our customer service team to inquire about custom-made options and availability. We will be happy to discuss your needs and help you find a suitable solution.
Do you ship internationally?
Yes! Sandorahair offers free shipping to destinations worldwide, subject to shipping availability. Delivery times may vary depending on your location and the shipping method.
International orders may be subject to import duties, taxes, and customs clearance fees, which are the customer’s responsibility. We recommend checking your local import regulations before placing an order.
How Long Does Shipping Take?
Shipping times vary by destination and order processing time. Please check our Shipping Policy for estimated delivery times. Tracking information will be provided once your order ships.
What Is Your Return and Exchange Policy?
Returns and exchanges are subject to our Return Policy. Please contact us before returning an item. To help preserve eligibility, do not cut the lace, wash, color, wear, or alter the item before contacting us.
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible.
For security reasons, we may not be able to change the shipping address directly after payment has been completed. If the new address differs from the shipping address recorded in your PayPal transaction details, we may ask you to cancel your original order, receive a refund, and place a new order using the correct shipping address.
Once your order has shipped, we cannot guarantee that the shipping address can be changed or that the package can be redirected.
To help ensure secure delivery and protect both you and our business, we ship to the address recorded in the applicable payment transaction.
Wig & Hair Topper Care Guide
Washing
How to Wash a Human Hair Wig or Topper?
Follow these simple steps to keep your human hair wig or hair topper soft, smooth, tangle-free, and beautiful for longer.
1. Detangle Before Washing
Lightly mist the hair with a mixture of water and conditioner if needed.
Using a wide-tooth comb, gently detangle the hair from the ends upward toward the roots until all tangles are removed.
2. Wet the Hair Gently
Rinse the hair with lukewarm water from roots to ends, following the hair’s natural direction. Alternatively, gently immerse the piece in lukewarm water.
Avoid rubbing, twisting, or tangling the hair.
3. Shampoo Gently
Apply a small amount of mild shampoo and gently smooth it through the hair from roots to ends, working section by section.
Do not rub, scrub, or twist the hair. Be especially gentle around the roots, knots, lace, and base.
4. Condition the Hair
Gently squeeze out excess water without wringing.
Apply leave-in conditioner or a suitable hair conditioner to the mid-lengths and ends, avoiding the roots, knots, and base.
If using a rinse-out conditioner, leave it on for the time recommended on the product label. Do not rub or scrub the hair while conditioning.
5. Rinse & Remove Excess Water
Gently rinse the hair with lukewarm water, keeping it flowing in the same direction from roots to ends.
Carefully squeeze out excess water and lightly blot the hair with a soft towel.
Do not rub, twist, or wring the hair.
6. Dry with Care
Secure the hair topper or wig on a wig stand or wig head and gently arrange the hair into your desired part.
Air-dry whenever possible.
If using a blow dryer, choose a cool or low-heat setting and use gentle airflow. Avoid directing excessive heat at the roots, knots, lace, or base.
7. Protect the Roots & Knots
Avoid prolonged soaking, excessive pulling, and direct heat near the roots and knots, as these may contribute to shedding or loosen the knots.
Once the hair is fully dry, apply a small amount of hair oil to the mid-lengths and ends if needed. Avoid applying oil to the roots, knots, or base.
Gentle Care. Longer-Lasting Beauty.
With proper care and gentle handling, your human hair wig or hair topper can stay soft, smooth, and beautiful for longer.
How often should I wash my Wig or Topper?
We recommend washing your wig or topper every 10–15 wears or every 2–4 weeks, depending on your lifestyle and activity level. Avoid washing too frequently to help keep your hairpiece soft, smooth, and long-lasting.
Why does my straight human hair wig or topper become slightly wavy after washing?
Our wigs and hair toppers are made from 100% human hair, which can have natural variations in texture. Even hair that has been styled straight may develop a slight wave after washing, as moisture and the hair’s natural characteristics can affect its texture.
We aim to preserve the hair’s quality while minimizing unnecessary chemical processing. If you prefer a straighter finish, you can gently restyle the hair using an appropriate heat-styling tool. Always apply a heat protectant and use a suitable temperature to help prevent damage.
Drying & Detangling
How to Dry Your Wig or Topper?
Gently remove excess water. After washing, gently squeeze out excess water with a soft towel. Avoid rubbing, twisting, or wringing the hair.
Air-dry whenever possible. Place your wig or topper on a wig stand in a well-ventilated area, away from direct sunlight and heat.
Use a blow dryer with care. If you need to speed up drying, use a low or medium heat setting and apply a heat protectant to the hair lengths first.
Dry the base thoroughly. Make sure the cap, lace, and base are completely dry before storing or wearing your wig or topper.
Avoid brushing while wet. Human hair is more fragile when wet. Gently detangle the hair with a wide-tooth comb, starting at the ends and working upward.
Why Do Wigs and Hair Toppers Get Tangled?
When your wig or hair topper starts tangling, it’s easy to assume that the hair quality is the problem. However, based on our manufacturing and sales experience, tangling is often caused by a combination of factors, particularly improper care and chemical processing. Hair quality and cuticle alignment also play an important role.
Tangling can result from the hair itself, environmental conditions, and daily care habits. Here are six common causes and what you should know about them.
1. Lack of Natural Oils
Unlike growing hair, human hair wigs and toppers no longer receive natural oils from the scalp. Over time, the hair can become dry, increasing friction between strands and making tangles more likely. Regular washing, conditioning, and proper maintenance help keep the hair soft and manageable.
2. Dry Conditions and Static
Dry weather, especially during winter, and indoor air conditioning can increase static. This causes strands to cling together, making the hair more difficult to manage and more prone to tangling.
3. Product Buildup, Oil, and Dirt
During wear, wigs and hair toppers can accumulate styling products, oils, sweat, and dirt. Without proper cleaning, buildup can leave the hair feeling coated and cause strands to cling together, leading to tangles.
4. Improper Hair Care
Incorrect or inconsistent care can make tangling worse. Common mistakes include:
Not detangling the hair regularly
Skipping conditioner when it is needed
Not washing the hair when product buildup occurs
Brushing too roughly, especially when the hair is wet
Gentle detangling and a consistent care routine help keep human hair wigs and toppers smooth and manageable.
5. Coloring and Inadequate Aftercare
Not all human hair can withstand additional bleaching or coloring. Chemical processing beyond the hair’s tolerance can damage the hair structure, leaving it dry, rough, and more prone to tangling.
Even hair suitable for coloring can become damaged without proper aftercare. Overly strong developer or harsh chemical processing can also compromise the hair’s condition. After coloring, appropriate conditioning and maintenance are essential to help preserve softness and manageability.
6. Hair Direction and Cuticle Alignment
In human hair wig manufacturing, consistent cuticle alignment is an important factor in reducing tangling. Both the quality of the raw hair and the way the strands are selected and aligned during production affect the final result.
When the cuticles run in the same direction, friction between strands is reduced, helping the hair feel smoother and making it easier to detangle.
How to Detangle a Wig or Hair Topper?
Tangling can happen for several reasons, including dryness, product buildup, improper care, and chemical processing. In many cases, the hair can become easier to manage with the right detangling technique and a proper care routine. However, tangling caused by significant chemical damage may require a different approach.
Based on our manufacturing experience, here is how to handle tangled human hair wigs and hair toppers safely and effectively.
1. Detangle the Hair Gently While Dry
For severely tangled hair, start by working through the knots while the hair is dry. Use your fingers or a suitable wig comb to gently separate the strands, working through small sections at a time.
Avoid pulling, tugging, or forcing the comb through the knots, as this can cause unnecessary breakage and shedding.
Detangling can take time, especially if you are new to wig care. Experienced wig technicians may be able to remove tangles much faster, but patience and gentle handling are essential.
Should you spray water on tangled hair?
Not necessarily. Adding water is not always the best first step for severely tangled hair. Start by gently loosening the knots while the hair is dry. If needed, use a small amount of a detangling spray formulated for human hair wigs.
Avoid applying too much product, as excessive oils or conditioning agents can leave the hair greasy and cause buildup.
2. Wash and Condition After Detangling
Once the tangles have been removed, wash the wig or hair topper to remove dirt, oil, and product residue.
Shampoo: Use a gentle shampoo suitable for human hair wigs.
Conditioner: Apply a suitable conditioner to help improve softness, smoothness, and manageability.
Rinse thoroughly: Remove product residue to prevent buildup.
Regular washing and conditioning help maintain the hair’s appearance and make it easier to manage over time. Always follow the care instructions provided for your specific wig or hair topper.
3. Dry the Hair Properly
After washing, gently blot the hair with a soft towel to remove excess water. Avoid rubbing or twisting the hair.
You can let the wig or hair topper air-dry, or use a blow dryer when appropriate. If blow-drying, use a low or moderate heat setting and keep the dryer moving to avoid concentrating heat on one area for too long.
Proper drying helps keep the hair manageable while reducing unnecessary heat damage.
4. Maintain Softness in Dry Environments
Dry weather and indoor air conditioning can contribute to dryness and static, making hair more prone to tangling.
If you live in a dry climate, consider keeping a lightweight hair oil or leave-in conditioner formulated for human hair wigs on hand. Apply a small amount to the mid-lengths and ends when needed.
Avoid overapplying products, especially near the base or roots, as this may lead to buildup.
When Tangling Is Caused by Hair Coloring
Coloring a human hair wig or hair topper after purchase is common. However, additional bleaching or coloring can cause problems if the hair has already undergone chemical processing or if the process is not performed correctly.
There are two situations to be aware of
1. Recoloring Hair That Is Not Suitable for Further Processing
Some wigs and hair toppers are made from hair that has already been bleached and colored during manufacturing. Depending on the original processing and the hair’s condition, these products may not be suitable for further bleaching or major color changes.
Recoloring such hair, especially around the roots, can cause significant damage if the hair cannot withstand the additional chemical processing. Damaged hair may become dry, rough, brittle, and difficult to detangle.
Before making any color changes, check whether the hair is suitable for further chemical processing.
2. Damage Caused by Improper Recoloring
Even when hair is suitable for recoloring, incorrect processing can compromise its condition.
Using an unsuitable developer strength, leaving chemicals on for too long, or failing to provide appropriate aftercare can leave the hair dry, rough, and more prone to tangling.
After coloring, follow a suitable conditioning and maintenance routine to help preserve softness and manageability.
Can Chemically Damaged Hair Be Restored?
If the damage is relatively mild, a professional conditioning treatment may help improve softness, smoothness, and manageability, making the hair easier to detangle.
However, conditioning cannot fully reverse severe chemical damage. If the hair has become excessively brittle or structurally weakened, further chemical processing should be avoided.
Final Tips for Preventing Tangles
To keep your human hair wig or hair topper smooth and manageable:
Detangle gently and regularly.
Use suitable shampoo and conditioner.
Remove product buildup through proper washing.
Minimize excessive heat and harsh chemical processing.
Use lightweight conditioning products when needed.
Check the hair’s condition before attempting to recolor it.
With proper care and gentle handling, you can help reduce tangling and keep your human hair wig or hair topper looking smooth, soft, and natural for longer.
Styling
How to Style Your Human Hair Wig or Topper?
Human hair wigs and toppers can be styled just like natural hair. Use a wig stand to keep your piece in place, then gently detangle it with a wide-tooth comb or suitable wig brush.
You can create a smooth, sleek look or add soft waves and volume. Always use lightweight styling products and avoid applying too much product near the base. For the best results, style gently and follow the care instructions for your piece.
How to Curl or Straighten Your Wig?
Human hair wigs and toppers can be curled or straightened with heat-styling tools. Before styling, make sure the hair is dry and tangle-free.
Use a heat protectant designed for human hair, and start with a low temperature. Work in small sections and avoid repeatedly passing the tool over the same area. Allow curls to cool before gently separating them for a more natural look.
How to Use Heat Safely on Human Hair?
Always start with completely dry hair and apply a suitable heat protectant before using hot tools.
Choose the lowest temperature that gives you the desired result, and test it on a small section first. Avoid prolonged heat exposure, especially near the wig cap or topper base, as excessive heat may damage the hair and construction.
How to Protect Your Hair From Heat Damage?
Excessive heat can leave human hair wigs and toppers dry, rough, and prone to tangling. To help prevent damage:
- Always use a heat protectant.
- Keep styling temperatures as low as practical.
- Limit frequent curling, straightening, and blow-drying.
Use a moisturizing conditioner formulated for human hair wigs.
Let the hair air-dry when possible.
Remember: Human hair wigs and toppers do not receive natural oils from the scalp like your own hair does, so gentle styling and proper care are essential to maintaining softness, shine, and manageability.
Lace & Base Care
How to Care for the Lace and Hairline?
Gently clean the lace and hairline of your wig or hair topper with a soft brush and a wig-safe cleanser. Avoid rubbing or pulling the lace.
How to Protect the Knots and Lace?
Handle the lace and knots gently to minimize shedding. Avoid excessive brushing, friction, and direct heat near the lace.
How to Clean the Wig Cap and Base?
For wigs, turn the cap inside out and gently hand-wash with cool water and mild shampoo. For hair toppers, carefully clean the base and clips without soaking unnecessarily. Rinse gently, pat dry with a towel, and air-dry completely before use.
Storage
How to Store Your Human Hair Wig or Topper?
1. Short-Term Storage (1–7 Days)
- Avoid extremely dry or humid environments and keep your wig or topper away from direct sunlight.
- Keep the hair smooth and in its natural direction. Avoid compressing, folding, or piling it up.
- Make sure the base and lace remain flat and undistorted.
- Store it on a wig stand, cover it with a clean, breathable dust cover, or lay it flat on a clean, dry surface.
2. Long-Term Storage (More Than 7 Days)
- Make sure your wig or topper is completely dry before storing to prevent unpleasant odors and mold growth.
- Gently detangle the hair and smooth it into its natural direction before storage.
- Avoid compressing, folding, or loosely bundling the hair to reduce tangling.
- After long-term storage, inspect your wig or topper before wearing it again. Gently detangle the hair and provide basic care as needed.
How to Store a Wig When Traveling?
Before packing, gently detangle your wig or topper and place it in a satin storage bag to prevent tangles and friction. Pack it carefully to avoid crushing the style, and hang it up or place it on a wig stand when you arrive.
Special Hair Care
Special Care for Blonde and Light-Colored Hair!
Please take extra care when handling blonde and other light-colored hair. These shades often undergo more chemical processing than darker hair, making them more prone to dryness and damage. Handle them gently and avoid any additional chemical treatments.
Can I swim or go to the spa while wearing my wig or hair topper?
We do not recommend swimming while wearing your wig or hair topper, as chlorine, salt water, and friction can dry out the hair, cause tangling, and affect its color and overall condition.
If you choose to swim while wearing your hairpiece, wear a well-fitting swimming cap to help minimize exposure to pool or seawater. Rinse the hair thoroughly with fresh water as soon as possible afterward, and follow the recommended washing and conditioning instructions.
Before visiting a spa, gently detangle the hair. If you need to protect it from heat or moisture, remove your wig or hair topper whenever possible and store it safely away from direct heat and steam.
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